You agree to the privacy policy below, and the Privacy Policy for Substack, the technology provider.
Generated privacy notice - general business
Tijarah Academy Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
Sharing information outside the UK
How to complain
Contact details
What information we collect, use, and why
We collect and use personal information for different purposes based on your interaction with our services. Below is a breakdown of the types of personal data we collect and why we collect it:
a) To provide services and goods
We collect the following personal data to deliver our products or services, including processing payments:
Names and contact details (including email addresses): To communicate with you regarding your order or service.
Purchase history: To manage transactions and keep records of the products or services you've bought.
Payment details (including card or bank information): To process payments for services or products.
Account information (if applicable): To manage your user account, including login details.
Website user information (including user journeys and cookie tracking): To ensure smooth website functionality and understand how users interact with our site.
b) For marketing and communication
We collect the following data to send you marketing materials, service updates, or special offers:
Names and contact details (including email addresses): To send promotional messages or updates based on your preferences.
Marketing preferences: To manage your choices regarding the type of content you want to receive.
IP addresses: To analyse geographical data and improve the relevance of our communications.
Purchase or viewing history: To send personalised recommendations and offers.
Records of consent: To ensure that we have permission to send you marketing communications.
c) The operation of customer accounts and guarantees
We collect the following data to manage your customer account and any warranties or service guarantees you may be entitled to:
Names and contact details (including email addresses): To communicate with you about your account, guarantee status, or service eligibility.
Purchase history: To verify your entitlement to warranties or guarantees.
Account registration details: To manage your account access, including usernames and passwords.
Payment details: If your account is linked to ongoing subscriptions or services, we collect payment details for billing.
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and, in any event, within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful basis for collecting or using personal information to provide services and goods is:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful basis for collecting or using personal information for the operation of customer accounts and guarantees is:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful basis for collecting or using personal information for service updates or marketing purposes is:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
Directly from you
Publicly available sources
Suppliers and service providers
How long we keep information
We retain personal data for different periods depending on the nature of the information and the reason for its collection. Our general data retention periods are as follows:
Customer account data: Stored for the duration of the account’s activity and for up to 6 years after account closure to comply with legal obligations.
Payment information: Retained for 6 years to comply with tax and financial record-keeping requirements.
Marketing data: Stored until you opt out of receiving marketing communications.
Website user data: Retained for 24 months for analysis and performance tracking.
Other specific data: Where data is collected for a specific purpose (e.g., warranties or guarantees), we retain it for as long as necessary to fulfil that purpose.
Who we share information with
Data processors
Substack, Inc.: Manages our email newsletter distribution and stores subscriber data.
Mighty Software, Inc. (Mighty Networks): Provides a platform for our online community, storing member profiles and facilitating interactions.
ConvertKit LLC: Manages our email marketing, automating subscriber communications and tracking engagement.
Stripe, Inc.: Processes payments for us, storing and managing payment information for transactions.
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
Substack, Inc.
Category of recipient: Email newsletter distribution and content platform
Country the personal information is sent to: United States
How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)
Mighty Software, Inc. (Mighty Networks)
Category of recipient: Online community platform
Country the personal information is sent to: United States
How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)
ConvertKit LLC
Category of recipient: Email marketing automation platform
Country the personal information is sent to: United States
How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)
Stripe, Inc.
Category of recipient: Payment processing services
Country the personal information is sent to: United States
How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
30 September 2024